Great customer service
Posted: 07 Mar 2013 17:46
It may sound like I own stock in this company but I wanted to put in a plug for customer service above and beyond the call of duty.
A couple years ago I purchased a used 2008 KTM. When I bought the bike it already had a very used Enduro Engineering after market seat. One bolt holds the seat onto the bike and recently the nut, which is pressed into the seat, became stripped. I couldn't get the nut out and emailed Enduro Engineering for assistance. They immediately replied back that it is difficult to get out but if I sent it to them they would do the repair. The seat sells new for about $140, so I figured with shipping and repair it would cost me $30 to $40...well worth it. I put a note in with the seat with my return address and a message to let me know what I owe. They repaired the seat and shipped it back to me the day they received it and sent me an email with the tracking number. Thinking that I could probably pay with paypal, I replied back asking what I owe. To my surprise, they said that I didn't owe anything! I'm thinking, "they repaired my seat and I don't owe anything'?
My package arrived in just a couple of days. I opened the package and realized that they didn't repair my old, used seat but instead, gave me a brand new one! I told them that I'm a customer for life and will for sure go to them next time I need something they carry!
Anymore, when I have to call customer service for something, I feel good if I just get to talk with an English speaking agent, any results are a bonus, and results way above expected,like with Enduro Engineering, has to be shared!
A couple years ago I purchased a used 2008 KTM. When I bought the bike it already had a very used Enduro Engineering after market seat. One bolt holds the seat onto the bike and recently the nut, which is pressed into the seat, became stripped. I couldn't get the nut out and emailed Enduro Engineering for assistance. They immediately replied back that it is difficult to get out but if I sent it to them they would do the repair. The seat sells new for about $140, so I figured with shipping and repair it would cost me $30 to $40...well worth it. I put a note in with the seat with my return address and a message to let me know what I owe. They repaired the seat and shipped it back to me the day they received it and sent me an email with the tracking number. Thinking that I could probably pay with paypal, I replied back asking what I owe. To my surprise, they said that I didn't owe anything! I'm thinking, "they repaired my seat and I don't owe anything'?
My package arrived in just a couple of days. I opened the package and realized that they didn't repair my old, used seat but instead, gave me a brand new one! I told them that I'm a customer for life and will for sure go to them next time I need something they carry!
Anymore, when I have to call customer service for something, I feel good if I just get to talk with an English speaking agent, any results are a bonus, and results way above expected,like with Enduro Engineering, has to be shared!